Terms & Conditions

Hang Lung E-Redemption Platform

  1. “Hang Lung E-Redemption Platform” (the “Event”) is organized by Hang Lung Real Estate Agency Limited (the “Organizer”).

  2. All personal data are provided by participants on a voluntary basis. If the required information cannot be properly provided, or the provided information is untrue, incomplete, unclear or missing, the Organizer is entitled to revoke the participant’s eligibility to join the Event. 

  3. To enjoy the benefits of the Event, participants must create a membership account and log into the same on [epromo.hanglung,com] (the  “Website”) to receive e-coupons, and present the e-coupons to the staff of the designated merchants (the “Merchants”) at Fashion Walk, Amoy Plaza, Kornhill Plaza, Gala Place, Hollywood Plaza, Grand Plaza or Peak Galleria of the Organizer (collectively, the “Malls”) or the concierge of the Malls. 

  4. The membership account is non-transferable and cannot be exchanged for cash or other products.

  5. Should any participant decide to delete his membership account, he is required to submit a written notice via email, mail, social media channels of the Malls or to the concierge at the Malls directly. 


Membership Account

  1. Participants shall create a membership account with their registered Facebook accounts, WeChat accounts or mobile phone numbers.

  2. For participants who use their mobile phone numbers to create the membership accounts, they shall subsequently receive a SMS verification code to activate his membership account on the Website. Participants shall keep their login names and passwords confidential and adhere to any procedures, security measures and other requirements relating to the use of login name and password. At no time and under no circumstances shall any participant disclose the login name and password to any other persons.

  3. Participants shall be held responsible for any losses or damages caused by deliberate disclosure or unauthorized use of the login names and passwords.

  4. Links on the Website may link to websites maintained by other third parties. These third parties may have their own privacy policies and practices which might not be bound by the Terms and Conditions. The Organizer makes no representation or warranty regarding the accuracy, timeliness, suitability or any other aspect of the information and content on such websites. Access to and use of such other websites is at the participant’s own risk and subject to the terms and conditions applicable to such websites.

  5. The Website has security measures installed to prevent data loss, misuse and change. However, regarding any loss from any person caused by leakage of the information provided by the person, the Organizer shall not be held responsible.

  6. Each participant must not use other membership accounts than his own account. Should there be a suspicion of any unauthorized use of membership accounts, participants must immediately notify the Organizer.

  7. Upon any visit of the Website by the participant, the Organizer shall make a record of each visit for preparing general statistics on the usage of the Website to improve the effectiveness of the marketing and promotional activities. However, the Organizer does not collect any personally identifiable information from the participants during their browsing of the Website.

  8. A cookie shall be placed in the browser used by the participants. A cookie is a small file which contains anonymous information including users’ preferences and navigation pattern on particular websites, hereby enabling website owners to provide more useful features for their users. The data collected by means of 'cookies' shall not be disclosed to any third parties except to those within the group of the Organizer or the agents of the group.

  9. Should any participant wish to disable the cookies, he may do so by changing the setting of the browser. However, in that event, the participant may not be able to make full use of the Website.

Redemption of E-coupons

  1. E-coupons provided by the Organizer via the Website must be presented before payment. No retrospective offers can be arranged. 

  2. E-coupons shall only be used with the Merchants in the Malls.

  3. E-coupons are subject to availability while stocks last. E-coupons shall not be used in conjunction with any other promotional offers, exchanged for cash or other products and are non-transferable. 

  4. Apart from the Terms and Conditions, e-coupons may be subject to specific terms and conditions of each of the Merchants. Participants may be required to enquire of the Merchants respectively.

  5. The Merchants reserve the right to change the offers regarding e-coupons. The Malls and the Organizers shall not be held liable for any such change and shall not notify the participants separately for any such change.  

  6. The Malls and the Organizers only facilitate the food, products, services and offers to be made available by the Merchants. The Malls and the Organizers shall make no representation or warranty of for the quality of or any other matters in relation to the food, products, services and offers provided and shall not be liable for any act, omission or negligence whatsoever arising from the provision of the food, products, services and offers by the Merchant. 

  7. The Merchants are solely responsible for all obligations and liabilities relating to the food, products and services on offer provided. 

  8. The Malls and the Organizers reserve all rights and discretion in relation to the Event and the participants’ membership accounts, and may make amendments to or revision of the same at any time without prior notice, including but not limited to:-

  • amend the Terms & Conditions and Event content; or

  • terminate, restrict, suspend, withdraw or otherwise alter participants’ benefits. 

  • Participants are advised to see the latest Terms and Conditions, the content and benefits of the Event regularly which are available on the Website.

  1. If in the sole opinion of the Malls and the Organizer, a participant abuses the Event and/or its benefits, fails to comply with any of the Terms and Conditions or makes any misrepresentation to the Malls and the Organizer, without prejudice to any other remedies available at law, the Malls and the Organizer are entitled to:-

  • suspend or refuse redemption of e-coupons;

  • suspend the participant’s participation in the Event pending investigation of the matter; or

  • cancel or delete the membership account of the participant concerned.

  • In case of any dispute, the decision of the Malls and the Organizer shall be final and binding on the participants.

  1. The Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.

  2. If there is any inconsistency or conflict between the English and Chinese versions of the Terms and Conditions, the English version shall prevail.